Support
We've worked hard to make Zero One simple, reliable, and easy to use. However, as with any website project, unexpected issues can sometimes happen, whether it's an accidental change, a missing file, or a server configuration problem. If you get stuck, don't worry, we're happy to help.
Before getting started, please make sure your server meets the Zero One requirements. In particular, verify that URL rewriting is enabled, as this is one of the most common setup issues.
If you run into any problems while installing or configuring Zero One, don't hesitate to contact us at support@thezero.club. We're happy to help.
Response times
We're a small team and do our best to respond as quickly as possible. Most emails are answered within a few hours, and almost all within 24 hours.
If you don't hear back from us within 48 hours, please get in touch through our social media channels. Occasionally, emails get lost or end up in spam folders. You'll find links to all our social profiles in the Zero One demo footer.
What does free theme support cover?
Free theme support covers bug fixes and helps with theme settings. We can also help you with some minor modifications and guide you in the right direction on how to do it yourself. If you’d like to add new features or change how the theme works, that would fall outside the scope of regular theme support.
Resources you can turn to for larger and more complex modifications:
Official Kirby Guide: https://getkirby.com/docs/guide
Kirby Cookbook with examples and tutorials: https://getkirby.com/docs/cookbook
Kirby Casts - video tutorials: https://videos.getkirby.com/
Kirby Reference - everything is there: https://getkirby.com/docs/reference
And of course, the fantastic Kirby community: https://forum.getkirby.com/
Also check out Kirby Plugins, many fantastic plugins can save you development time. But keep in mind that those are mostly free, consider donating to the author if his/her plugin helps you.
Premium Support Services
Need a helping hand? If you'd rather focus on your content than server setup, we can take care of the technical parts for you.
Zero One Installation Service
€59
We'll install and configure Zero One on your hosting environment so you can start working on your website right away.
Included:
Zero One installation
Kirby CMS setup
Basic configuration
Verification that everything is running correctly
Simply provide temporary access to your hosting account or server, and we'll handle the rest.
Zero One Update Service
€59
Want to update to the latest version of Zero One but don't want to risk breaking your website?
We'll safely update your installation and verify that everything continues to work as expected.
Included:
Update to the latest compatible version of Zero One
Kirby CMS update (if required)
Basic testing after the update
Resolution of minor update-related issues
For heavily customized websites, or very old Zero One versions, we will review the project first and let you know if additional work may be required.
Need More Help?
If you're looking for custom features, design changes, integrations, migrations, or a completely custom website built with Zero One or Kirby CMS, take a look at our Hire Us services.
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